How CouchAlert Works
Stop being the single point of failure for your business. Here's exactly how we make sure emergency calls always get answered.
Setup Your Team Order
List your employees in the order you want them called.
- John - Primary tech (called first)
- Maria - Backup tech (called second)
- Steve - Emergency backup (called third)
- You - Final escalation (only if needed)
Escalation Chain Example
Customer Calls Your Emergency Number
When an emergency happens, customers call your CouchAlert number.
- Customer calls (555) 123-HELP
- We record their message
- Instant alerts go out to John
Emergency Call Received
From: (555) 987-6543
"Water heater burst in basement!"
2:34 AM
John Gets Instant Alerts
Your primary tech gets both SMS and voice call alerts immediately.
- SMS with customer info and message
- Voice call explaining the emergency
- John replies "ACK1234" to acknowledge
SMS Alert to John
🚨 EMERGENCY CALL
From: (555) 987-6543
Message: Water heater burst!
Reply ACK1234 to acknowledge
Smart Escalation If Needed
If John doesn't respond in 15 minutes, we automatically try Maria.
- 5-minute reminders to John
- Auto-escalate to Maria at 15 minutes
- Process repeats until someone responds
- You only get called as final backup
Escalation in Progress
No response from John. Escalating to Maria...
You Stay Informed
Get status updates without being the first responder.
- Text updates on escalation status
- Notification when call is acknowledged
- Daily summary of all emergency calls
- Sleep peacefully knowing it's handled
Status Update
✅ Emergency acknowledged by Maria
🕐 Response time: 18 minutes
💼 Tech dispatched to customer
The Result? You Get Your Life Back
Sleep Better
Family Time
Team Growth
Business Scale
Ready to Set Up Your Emergency Team?
Setup takes 10 minutes. Your first good night's sleep is priceless.