We're Here to Help

Get the support you need to make CouchAlert work perfectly for your business.

Call Us

Talk to a real person who understands your business.

(555) COUCH-1

Monday - Friday: 9 AM - 6 PM EST
Emergency support: 24/7
Email Support

Send us your questions and we'll respond within 2 hours.

support@couchalert.com
Average response time: 1.5 hours
Include your company name for faster help

How Can We Help You?

We'll walk you through every step:
  • Adding your team members
  • Setting up your escalation chain
  • Testing the system before going live
  • Training your employees on how to respond
  • Creating scripts for common situations

Setup typically takes 15 minutes. We'll stay on the phone with you until everything works perfectly.

If CouchAlert isn't working when you need it most:
  • Call (555) COUCH-1 - 24/7 emergency support line
  • Email emergency@couchalert.com - Highest priority
  • We guarantee response within 15 minutes for system outages
  • Automatic failover will route calls to your personal phone if our system fails

Your emergency service is our #1 priority. We'll fix any issues immediately.

We'll help you train your employees to handle emergency calls:
  • How to acknowledge alerts properly
  • What to say to customers on emergency calls
  • When to escalate situations back to you
  • How to use the web dashboard
  • Best practices from other successful businesses

We can provide phone training sessions for your entire team at no extra cost.

Need help with your account?
  • Updating payment information
  • Downloading invoices
  • Changing your plan
  • Cancellation requests
  • Refund questions

Email billing@couchalert.com or call our main number for account assistance.

Having technical problems?
  • Calls not routing properly
  • SMS messages not being received
  • Dashboard login issues
  • Phone number porting problems
  • Integration questions

Our technical team can remote into your dashboard to diagnose and fix issues quickly.

Self-Help Resources

FAQ

Answers to the most common questions about CouchAlert.

View FAQ
How It Works

Step-by-step guide to how CouchAlert routes your emergency calls.

Learn More
System Status

Real-time status of all CouchAlert services and systems.

Check Status
Send Us a Message
Our Support Promise

Email: Response within 2 hours during business hours
Phone: Immediate assistance during business hours
Emergency: 24/7 support for system issues